FAQ
Here you will find a list of our frequently asked questions.
Q: How much does international shipping cost?
A: Shipping costs vary depending on your location and the size of your order. We offer free shipping on orders over $70 to the USA and Canada. For other international destinations, shipping costs will be calculated at checkout based on your location and order details.
Q: How long will it take for my international order to arrive?
A: Delivery times for international orders typically range from 7-21 business days, depending on your location and local customs processing. Please note that during peak seasons or unforeseen global events, shipping times may be longer.
Q: Do I have to pay customs or import duties?
A: Customs fees, import duties, and taxes are the responsibility of the recipient and are not included in our shipping charges. These fees vary by country and are determined by your local customs office. We recommend checking with your local customs office for more information.
Q: Can I track my international order?
A: Yes! If tracking shipment is chosen at checkout you will be able to track your purchase. Once your order ships, we'll send you a confirmation email with a tracking number. You can use this number to track your package's journey on our website or the carrier's site.
Q: What if I need to return or exchange an item from an international order?
A: We accept returns and exchanges on international orders within 15 days of delivery. There are certain products that are not eligible for return, such as hats, socks, underwear and our Calendars. Please note that the customer is responsible for return shipping costs. Contact our customer support team for assistance with initiating a return or exchange.
Q: What should I do if my package is lost or damaged during shipping?
A: If your package is lost or arrives damaged, please contact our customer support team immediately. We'll work with the shipping carrier to resolve the issue and ensure you receive your order.
Q: Can I exchange an item for a different size or color?
A: Yes, we offer exchanges for different sizes or colors on certain products, subject to availability. Please contact our customer support team to arrange an exchange.
Q: Do you offer any discounts or promotions?
A: We occasionally offer promotions and discounts to our newsletter subscribers and social media followers. Be sure to sign up for our newsletter and follow us on Instagram and Facebook to stay updated!
Q: Can I use multiple discount codes on a single order?
A: Unfortunately, our system only allows one discount code per order. Please choose the code that provides the best value for your purchase.